Telephone Skills: Confidently Speak on the Phone

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Overview

Telephone Skills: Confidently Speak on the Phone

Imagine yourself speaking with total confidence and ease, every single time you make a telephone call. You can be relaxed, authoritative and easy to understand on the phone.

In this ” How to Speak on the Telephone” class you will learn how to communicate effectively on business calls, teleconferences and other presentations made by phone. You can prepare for important phone calls, just as you would for important speeches or in-person presentations. With proper guidance, anyone can learn how to speak effectively over the telephone.

Imagine that every time you speak on the telephone you know that you sound confident, authoritative and knowledgeable. Wouldn’t it be nice to know that people understand you and remember your key messages anytime you speak on the phone?

This course is delivered primarily through spoken lecture. Because the skill you are learning is speaking related, it only makes sense that you learn through speaking.

The skill you will learn in this class is not primarily theoretical or academic. It is a skill that requires physical habits. That is why you will be asked to take part in numerous exercises where you record yourself speaking on video, and then watching yourself. Learning presentation skills is like learning how to ride a bicycle. You simply have to do it numerous times and work past the wobbling and falling off parts until you get it right.

Learning Outcomes

  • Speak on the telephone with confidence and authority
  • Communicate effectively on all phone calls
  • Talk with clarity on calls

Sample Award

REQUESTING FOR COMPLETION CERTIFICATION (additional, optional service)
It is possible that you desire to celebrate your accomplishment in completing courses in our reskilling programme by receiving relevant, verifiable, nationally recognized and internationally accredited professional qualifications (digital copy) that correspond to the course(s) you had undertaken and successfully concluded. This is possible at an affordable fee as follows: 

  1. Completed one course –  Eligible for PROFESSIONAL CERTIFICATE (FOUNDATION LEVEL) @ 29 Euro only 
  2. Completed two courses – Eligible for PROFESSIONAL CERTIFICATE (PRACTITIONER LEVEL)  @ 39 Euro only 
  3. Completed three courses – Eligible for PROFESSIONAL CERTIFICATE (EXPERT LEVEL) @ 49 Euro only 
  4. Completed four courses – Eligible for PROFESSIONAL CERTIFICATE (MASTER LEVEL) @ 59 Euro only 
  5. Completed five courses – Eligible for PROFESSIONAL DIPLOMA @ 69 Euro only 
  6. Completed six courses – Eligible for PROFESSIONAL HIGHER DIPLOMA @ 79 Euro only
  7. Completed seven courses – Eligible for PROFESSIONAL POST GRADUATE CERTIFICATE @ 89 Euro only 
  8. Completed eight courses – Eligible for PROFESSIONAL POST GRADUATE DIPLOMA @ 99 Euro only 

To request for a digital copy award, please contact: [email protected]

Note: Since you are permitted to select the course(s) that are most useful to your own job roles, the specialization field mentioned on the qualification ordered will be determined by you. In other words, you would decide what to call your qualification. For example, if you had completed three courses, namely, Body Language for Professional Success, Public Speaking, and Workplace Communication, you could then choose to request your award to be granted with the name ADVANCED COMMUNICATION SKILLS, or PROFESSIONAL COMMUNICATION SKILLS, or any others, as per your own liking and choice. Hence, your full qualification will be called “PROFESSIONAL CERTIFICATE (EXPERT LEVEL) in ADVANCED COMMUNICATION SKILLS”

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