Effective Questioning to Customers

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Overview

Uncovering the correct information to assist your customers.

Learn the importance of effective questioning for call handlers.

How an organization handles phone calls can have a direct impact on its success – a badly handled call can mean limited information that might affect service delivery, customer satisfaction and even safety. You will examine the consequences of asking questions in different ways and consider how this affects call outcomes.

Project

The key to getting the most out of these workbooks is to give full and detailed answers to the questions, it will help you realize that you understand what the question is and that you have the confidence not only in answering it in the workbook, but also handling a live situation when you come across with confidence as well.

So, let’s see what you are made of!

Sample Award

REQUESTING FOR COMPLETION CERTIFICATION (additional, optional service)
It is possible that you desire to celebrate your accomplishment in completing courses in our reskilling programme by receiving relevant, verifiable, nationally recognized and internationally accredited professional qualifications (digital copy) that correspond to the course(s) you had undertaken and successfully concluded. This is possible at an affordable fee as follows: 

  1. Completed one course –  Eligible for PROFESSIONAL CERTIFICATE (FOUNDATION LEVEL) @ 29 Euro only 
  2. Completed two courses – Eligible for PROFESSIONAL CERTIFICATE (PRACTITIONER LEVEL)  @ 39 Euro only 
  3. Completed three courses – Eligible for PROFESSIONAL CERTIFICATE (EXPERT LEVEL) @ 49 Euro only 
  4. Completed four courses – Eligible for PROFESSIONAL CERTIFICATE (MASTER LEVEL) @ 59 Euro only 
  5. Completed five courses – Eligible for PROFESSIONAL DIPLOMA @ 69 Euro only 
  6. Completed six courses – Eligible for PROFESSIONAL HIGHER DIPLOMA @ 79 Euro only
  7. Completed seven courses – Eligible for PROFESSIONAL POST GRADUATE CERTIFICATE @ 89 Euro only 
  8. Completed eight courses – Eligible for PROFESSIONAL POST GRADUATE DIPLOMA @ 99 Euro only 

To request for a digital copy award, please contact: [email protected]

Note: Since you are permitted to select the course(s) that are most useful to your own job roles, the specialization field mentioned on the qualification ordered will be determined by you. In other words, you would decide what to call your qualification. For example, if you had completed three courses, namely, Body Language for Professional Success, Public Speaking, and Workplace Communication, you could then choose to request your award to be granted with the name ADVANCED COMMUNICATION SKILLS, or PROFESSIONAL COMMUNICATION SKILLS, or any others, as per your own liking and choice. Hence, your full qualification will be called “PROFESSIONAL CERTIFICATE (EXPERT LEVEL) in ADVANCED COMMUNICATION SKILLS”

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