How to manage different difficult customers.
Handle any Difficult Customer With EASE!
You’ve encountered unreasonable and angry customers that cannot be satisfied no matter how you treat them. They can get under your skin, ruin a perfectly good day, and even have a negative impact on your performance AND your organization’s bottom line. That’s all about to change.
- Identify what causes customers to be demanding or difficult and the consequences.
- Recognize and manage your own responses.
- Develop strategies for managing different types of difficult customers.
- Gain confidence in handling customers appropriately.
- Develop communication skills on empathetic listening, defusing conflict/anger, speaking assertively.
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